Dillon Brothers MotorSports
CUSTOMER SERVICE
Click Here to check your order status
At Dillon Brothers MotorSports Honda, Kawasaki, Suzuki, and Yamaha, you are our highest priority. We want your ordering experience to be easy and pleasant. You will find that our online store is secure, fast, easy to use, and backed by an experienced support staff. Should you have any suggestions or need assistance, please call Customer Support at 1-800-964-1882 or visit our "contact us" page to send us an email.
Internet Customer Support Hours :
Toll Free 1-800-964-1882
Monday - Friday: 9 a.m. to 6:00 p.m.
Saturday: Closed
Sunday: Closed
Return Policy
How do I return an item or and entire order?
When Returning a part you must contact our Customer Service Center, toll free 1-800-964-1882 to get your RA # (Return Authorization number). If you send a return in with out a RA # then your return will be subject to a restock fee, so please contact us first before returning your order.
We prefer that you call us to get your RA#, but if you can only call after normal business hours please email us at customerservice@dillon-brothers.com. If you do email us please make sure to leave a valid phone number that we can reach you to verify your return. Please send your return to:
Dillon Brothers MotorSports
Returns Department RA# (Enter your Return # Here)
3848 N HWS Cleveland Blvd
Omaha, Ne 68116
Returns must be made within 14 days after the shipping date (as shown on your invoice). However, some manufacturers will allow us more time on returns. When you call us to receive your RA #, we will do what we can to extend the return time as needed.
What items are not returnable?
Please understand that the manufacturers of the products Honda, Kawasaki, Suzuki, and Yamaha will not accept returns for the following items:
• Electrical Parts (However if the part is defective, they will allow returns for exchanges under warranty.) They will not accept a return for electrical items.
• Close Out Items (If it is a closeout and or a discounted item none of the manufacturers will accept the return.)
What about Order Cancellations?
If we have the part in stock, at the time of the order and you wish to cancel your order, there will not be a restock fee. If the item you order is not in our stalk, a special order, and you wish to cancel the order, please contact us the same day that the order was placed and there will not be a restock fee. If you cancel an order that contains special order item/s and we have already placed the order to the manufacturer, then we cannot cancel the order to the manufacturer. If it was a special order item/s we would return the item/s back to the manufacturer and they will charge us a restock fee and we will need to pay for shipping back to the manufacturer, this fee is 20% to 30%, dependent upon the manufacturer.
How do I Return an item?
You must return the ordered parts in un-used condition, and you will pay for the shipping costs. We realize that in most cases you may have opened your package and have decided the part was unsatisfactory for your needs. Please try not to damage the packing. We will still accept your return, but we require that you send the original packing with the returned item. If we cannot return the item to the manufacturer due to unusable packaging, we will be required to re-sell that part. If the item is damaged or un-presentable, we will not be able to re-sell the returned item. Please make sure to return your parts with the package in the best of condition.
What is the Dillon Brothers MotorSports Exchange Policy?
We will authorize exchanges and waive any restock fee if you are returning an exchange for an order, when and if you are unsatisfied with the way your product looks or fits your vehicle. The above policy for Returns applies to exchanges including restocking fees. Please contact us before you return your item/s to receive your RA #.
Phone: 1-800-964-1882
Email: customerservice@dillon-brothers.com
Dillon Brothers MotorSports
Returns Department RA# (Enter your Return # Here)
3848 N HWS Cleveland Blvd
Omaha, Ne 68116
CLICK HERE FOR Standard Shipping & Handling Rates.
IF YOU ARE A LOCAL CUSTOMER YOU CAN CHOOSE LOCAL PICKUP, WE WILL CALL YOU WHEN ALL THE PARTS OF YOUR ORDER ARE READY FOR PICKUP, IF WE DO NOT HAVE ALL THE PARTS ON YOUR ORDER IN STOCK IT WILL TAKE A FEW DAYS FOR US TO RECEIVE THEM AND YOU WILL GET A CALL WHEN THE ORDER IS COMPLETE AND READY.
PLEASE NOTE THAT THE PRICES LISTED ON-LINE AT DILLON BROTHERS ARE "NOT" VALID IN-STORE. THESE ARE INTERNET ONLY SPECIALS. Why are the prices not valid in-store? When you shop from home you are doing the work so we are able to discount the parts for at home shoppers. However if you are a local shopper and would like to receive discounts and coupons please make sure to ask a parts specialist and be added to our email address to receive our newsletter list for special offers.